The Receptionist plays a key role by serving as the first impression of the Authority with meeting and greeting clients.

Essential Duties and Responsibilities: 

⇨ Greets clients, ascertain nature of business and direct to appropriate areas, answers telephone, responds to callers’ routine questions, route calls as appropriate, takes messages and initiates telephone calls as requested.
⇨ Performs various administrative/clerical duties in support of office operations including composing, typing, copying and filing correspondence, memo, letters and legal documents, preparing mailings/transmittals and sorting and distributing incoming mail.
⇨ Maintains security by following procedures and monitoring logbook.
⇨ Maintains a safe, clean and tidy receptionist area.
⇨ Maintains inventory of office supplies.
⇨ Assists with ordering, receiving, stocking and distribution of office supplies.
⇨ Monitors and maintains a log of VIHFA vehicles used by employees.
⇨ Gathers data and prepares reports, according to instructions from immediate supervisor and completes other technical assignments as assigned.
⇨ Assist with maintaining conference room and training room bookings.


⇨ Education: Associates Degree in Business Administration or related field desirable
⇨ Experience: A minimum of 1 year experience as a Receptionist, Front Desk Representative or similar role. An equivalent combination of education and experience may be substituted.
⇨ Knowledge, Skills and Abilities: Computer literate to include Microsoft Word, Excel, Power Point, Outlook and desktop publishing; Excellent secretarial skills and knowledge of current standard office procedures; Working knowledge of public agency organizations and functions; Ability to exercise considerable initiative, independent judgment and discretion in performing duties, including confidential matters; Public relations skills; Excellent oral and written communications skills; Ability to be flexible and work under pressure; Ability to work harmoniously with other agency personnel; Ability to maintain confidentiality in all assignments; Knowledge of standard business practices and office protocol; Ability to properly use all standard office equipment; Excellent phone etiquette and customer service skills; Ability to use diplomacy and discretion in giving out information; Ability to provide exceptional customer service; Ability to operate a switchboard.


$27,000 - $35,360 per annum depending upon qualifications.