Last Updated: August 10, 2023

Welcome to the official website of the Virgin Islands Housing Finance Authority (VIHFA) at www.vihfa.gov. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website. Your privacy is important to us, and we are committed to safeguarding your personal information.

1. Information We Collect:

When you visit or use the VIHFA website, we may collect the following types of information:

• Personal Information: This includes your name, email address, phone number, and other contact information that you provide voluntarily through forms, surveys, or direct communication.

• Usage Information: We may collect information about how you interact with our website, including IP addresses, browser type, device type, pages visited, and referring/exit pages.

• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your experience on our website and gather information about your browsing behavior.

2. How We Use Your Information:

We use the collected information for various purposes, including:

• Communication: To respond to your inquiries, provide information, and send updates about VIHFA programs and services.

• Improvement: To enhance our website’s functionality, content, and user experience based on usage patterns and feedback.

• Analytics: To analyze website usage, trends, and performance, and to gather insights for improving our services.

• Security: To protect the website and our users from unauthorized access and other potential threats.

3. Data Sharing and Disclosure:

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: We may engage third-party service providers to assist us in website maintenance, analytics, and other activities. Confidentiality agreements bind these providers and are only authorized to use your information for specified purposes.

• Legal Compliance: We may disclose your information when required by law, regulation, or legal process to protect our rights or the rights of others or to comply with a court order or legal obligation.

4. Your Choices:

You have the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request corrections to your personal information if you believe it is inaccurate.

• Deletion: Request the deletion of your personal information, subject to legal requirements.

• Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions provided in our emails.

5. Security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet or electronic storage method is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Links to Other Websites:

Our website may contain links to third-party websites. This Privacy Policy only applies to the VIHFA website. We are not responsible for the privacy practices or content of external websites.

7. Children’s Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect or maintain personal information from children under 13 years of age.

8. Changes to this Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will reflect the most recent revisions.

9. Contact Us:

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Virgin Islands Housing Finance Authority (VIHFA) Address: [Addresses in footer] Email: [media@vihfa.gov] Phone: [Phone Numbers in footer]

By using the VIHFA website, you agree to the terms outlined in this Privacy Policy. Thank you for visiting VIHFA.GOV.